Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of the Janded website, mobile application, digital platforms and related services (collectively, the “Platform”).

Janded is operated by CV International Fashion Hub LDA, a company incorporated under the laws of Cabo Verde, with registered office at Cidadela Perto Policlinica Santiago, Praia, Cabo Verde, Tax Identification Number 292011393 (“Janded”, “we”, “us” or “our”).

Janded operates a digital platform that enables users to discover, compare, reserve, purchase and manage travel-related products and services, including accommodation, transportation, tours, activities, cultural experiences, attractions, guides and other services offered by independent businesses and service providers (“Providers”).

Janded operates primarily as a technology platform and intermediary connecting users with independent Providers.

Unless expressly stated otherwise, Janded does not itself provide, own, operate or control the underlying travel, accommodation, transportation, tourism or experience services displayed on the Platform. The contract for the actual provision of a service may therefore be between the User and the relevant Provider.

The Provider remains responsible for:

• the accuracy of information supplied about its service
• availability, quality and safety of the service
• licences and permits required for its activity
• delivery or performance of the booked service
• cancellations initiated by the Provider
• compliance with applicable tourism, consumer, tax and other laws
• resolving matters relating specifically to the Provider's service

Janded remains responsible for operating the Platform, processing Platform transactions through its approved payment infrastructure, maintaining booking records and providing Platform-related customer support. Nothing in these Terms excludes any liability that cannot legally be excluded under applicable Cabo Verde law.

You must provide accurate information when creating an account or making a booking.

Unless a particular service specifies otherwise, users must be at least 18 years old to independently enter into transactions through Janded. Where a minor participates in a service, the booking must be made or authorised by a parent, guardian or other legally authorised adult.

Certain features require registration. You are responsible for:

• maintaining the confidentiality of your login credentials
• providing accurate information and updating it when necessary
• preventing unauthorised access to your account
• notifying Janded promptly if you suspect unauthorised use

Janded may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful conduct, abuse of the Platform or violation of these Terms.

Janded seeks to ensure that information displayed on the Platform is accurate and current. However, certain information is supplied by Providers.

Prices, availability, descriptions, images, schedules, locations, restrictions and other service information may therefore originate from Providers. Janded may correct errors, update information or remove listings where necessary.

Prices displayed on Janded will be presented in the applicable currency and may include taxes, fees or other charges where expressly indicated. The final amount payable will be displayed before the User confirms payment.

Additional charges may apply where disclosed before purchase, including:

• booking fees & service fees
• taxes & transportation charges
• Provider fees
• other mandatory charges associated with a particular service

Janded will not knowingly introduce undisclosed mandatory charges after the User has confirmed a transaction.

Payments made through Janded are processed through payment infrastructure made available by authorised payment providers and/or financial institutions.

Janded does not represent itself as a bank or deposit-taking institution. Unless separately authorised and legally permitted, Janded does not hold customer funds as a bank deposit.

Payment processing may involve payment providers, banks, card networks and other authorised financial institutions.

• Accepted methods may include Vinti4, Visa, Mastercard, American Express and other methods displayed on the Platform
• Janded may support payment tokenisation — underlying card details are not stored unless expressly authorised and lawfully permitted

After payment or successful authorisation, Janded may issue a booking confirmation containing relevant details. Users should review the confirmation immediately and notify Janded of any apparent error.

A confirmation may contain:

• booking reference & Provider information
• date and time, location & number of participants
• price & cancellation conditions
• special requirements and other relevant terms

Providers using Janded agree to provide accurate information and honour confirmed bookings. They must comply with all applicable laws and maintain all licences, registrations, insurance and permits required.

Providers must not:

• provide materially false information or manipulate prices
• discriminate unlawfully or misuse User information
• submit fraudulent transactions
• accept bookings they cannot reasonably fulfil
• advertise services they are not legally authorised to provide
• use Janded to facilitate unlawful activities

Janded may suspend or remove Providers that violate these requirements.

Cancellations and refunds are governed by the applicable booking conditions displayed to the User before purchase and by Janded's Refund & Cancellation Policy.

Different services may have different cancellation deadlines and refund conditions. Where a Provider establishes a stricter or more flexible policy, it will be disclosed before purchase where applicable.

Nothing in this section limits mandatory consumer rights under applicable law.

Requests to change a booking are subject to availability, Provider rules, applicable fees and cancellation conditions. Janded will make reasonable efforts to assist Users but cannot guarantee that a Provider will accept a requested change.

Where a Provider cancels a confirmed service, materially fails to provide the booked service, or becomes unable to fulfil the booking, Janded may assist the User in seeking:

• an alternative service
• rescheduling
• an applicable refund

The available remedy may depend on the circumstances, the Provider's terms and applicable law.

Users must use Janded lawfully and responsibly. Users must not:

• use another person's account without authorisation or provide false information
• commit fraud or interfere with Platform security
• introduce malware or malicious code
• scrape or systematically copy Platform content without permission
• attempt to gain unauthorised access or manipulate reviews / ratings
• harass Providers or other Users
• use the Platform for unlawful purposes or circumvent Platform fees / payment systems

Users may submit reviews, ratings, photographs and other content. By submitting content, you confirm that:

• you have the right to submit it and it is truthful to the best of your knowledge
• it does not infringe another person's rights
• it does not contain unlawful, defamatory, threatening, discriminatory or fraudulent material

You grant Janded a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use submitted content for operating, marketing and improving the Platform. Janded may remove content that violates these Terms or applicable law.

The Janded name, logo, software, interface, databases, designs, graphics, text, photographs, trademarks and other Platform materials are owned by or licensed to Janded unless otherwise stated.

Users may not reproduce, modify, distribute, sell, reverse engineer or commercially exploit Janded intellectual property without prior written permission. Provider content remains subject to the rights of the respective Provider or rights holder.

Janded may integrate third-party services, including payment processors, maps, accommodation and transportation systems, communication and identity providers, and other technology providers.

Third-party services may have their own terms and privacy policies. Janded is not responsible for matters outside its reasonable control relating to independent third-party services.

Users are responsible for ensuring that they possess the documentation required for their journey, including where applicable:

• passports & visas
• identification & travel authorisations
• health documentation & insurance
• other legally required documents

Janded may provide informational assistance but does not guarantee that a User will satisfy immigration, border, airline or other governmental requirements.

Certain activities may involve inherent risks. Users must follow reasonable safety instructions and Provider rules.

Where an activity requires specific physical ability, age, equipment, insurance or other requirements, the User is responsible for reviewing those requirements before booking. Providers remain responsible for the safe and lawful delivery of their activities.

To the extent permitted by applicable law, Janded shall not be responsible for losses arising solely from:

• acts or omissions of independent Providers
• events outside Janded's reasonable control
• inaccurate information supplied by Providers
• travel disruptions caused by third parties
• government restrictions, weather or natural events, strikes or civil disturbances
• telecommunications failures & unauthorised actions by third parties

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Janded shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, infrastructure failure, telecommunications disruption, cyber incidents, strikes or other extraordinary events.

Users may contact Janded regarding Platform-related issues through:

Complaints concerning a specific Provider service may also be forwarded to the Provider. Janded will make reasonable efforts to investigate and resolve complaints.

Janded may suspend or terminate access where reasonably necessary to protect the Platform, prevent fraud, comply with legal obligations, investigate abuse, enforce these Terms, or protect Users, Providers or third parties. Termination does not affect rights or obligations that arose before termination.

Personal data is processed in accordance with Janded's Privacy Policy and applicable Cabo Verde data-protection legislation.

Janded may update these Terms where necessary because of changes to the Platform, legal or regulatory developments, changes to payment systems, new services, or security or operational requirements. Material changes will be communicated through appropriate means and the updated version will identify its effective date.

These Terms shall be governed by the laws of Cabo Verde, subject to mandatory consumer protections applicable to the User.

The parties shall first attempt to resolve disputes amicably. Where an amicable resolution cannot be achieved, disputes shall be submitted to the competent courts of Cabo Verde, unless mandatory law provides otherwise.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy and any specific booking conditions presented before purchase, constitute the agreement governing use of the Platform and applicable transactions.